- "This book exists to help companies deal with the trend regardless of how the individual technology pieces change. We call this groundswell thinking."
- "...POST process for creating strategies [in order] : people, objectives, strategy, and technology..."
- "...the most powerful goal of all - including your customers as collaborators in your company."
- "But lawyers and entreprenuers aren't the most powerful force on the Internet. People are."
- "Caught between a lawsuit and it's own audience, Digg bowed to the greater force: the audience."
- "People, by moving together on the Internet for a moment in time, had created an irresistible, ineradicable groundswell."
-Jacq (@jacqsmith)